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Live Proctoring for Online Exams

proctoru.pngLive proctoring includes a live human proctor who remotely authenticates the test-taker, monitors the entire exam session, and flags/intervenes suspicious behavior.

UC San Diego currently utlizes ProctorU for live online proctoring services.

ProctorU provides:

  • professionally trained live proctors
  • AI-based behavior analysis
  • Robust incident reporting with timestamps

Requirements for Live Proctoring:

  • Highest-stakes exams: Use live proctoring for your highest stakes exams if you believe it is necessary for ensuring the security of your exam. For low-stakes formative exams, consider designing alternate exam questions or assessment types that promote integrity before committing to a live proctored exam. Consult with Digital Learning Hub.

  • Exam needs to be created in Canvas or a secure password-protected online platform. ProctorU does not host the exam.

  • Exam Window: Allow a 48-hour minimum exam window; adjust for larger class sizes.

  • Technical Requirements: Students will be required to have a computer, webcam, private room, a government issued ID, etc. Alternative options will need to be provided for any students who cannot meet these proctoring requirements.




If this is your first time setting up a live proctored exam with ProctorU, please consult with Digital Learning Hub.

Create an Instructor Account

  1. Go to the UC San Diego ProctorU Portal.
  2. Click Signup at the top.
  3. Select Instructor.
  4. Complete the required fields to create your account.
  5. Allow 72 hours for your instructor account to be approved.

Training is required. Sign up for ProctorU Training.

Inform Your Students Early

Inform your students you will be using a proctoring service for their exam(s). Provide the ProctorU instructions on this site for students to set up their profiles and sign up for courses. Remind students of the requirements needed for proctoring and to inform you early if they cannot meet the requirements. See "Students" below.

Sample Syllabus Statement:

How Do I Take the Final Exam?
The final exam for this course will be conducted online and monitored by ProctorU, a UCSD-contracted proctoring service. You will have a window from [Sunday March 17 8am - Tuesday March 19 8pm] to self-schedule a 3-hour exam. You will need access to a computer, webcam, microphone, and a private, quiet space. If you cannot meet the ProctorU requirements, we will provide an alternate final exam setting. More details will be provided before Week 5 for you to determine if you need to request an alternate exam setting.

Notify Students of Security and Privacy:

See the campus considerations for privacy during COVID-19.

Set Up Your Proctored Exam

Create your online exam in the LMS:

Your online exam will still need to be created in your Learning Management System course site in Canvas or EdX.

ProctorU is currently standalone, not integrated into the Canvas LMS. This gives you the flexibility to create your online exam using the LMS your course is delivered through. You will need to provide the URL and the exam password to ProctorU during setup.

See How to create quizzes in Canvas.


Schedule a ProctorU Exam Window 

Download the Faculty Process (pdf) for detailed guidelines on how to add an exam.
  1. Under “Department” choose “General”
  2. Provide incident users who will field the reports (you and perhaps a TA)
  3. Provide a link to the final exam on your LMS.
  4. Provide the exam password.
  5. List any allowed outside resources
  6. Provide contact info for exam issues (TA and/or you).
  7. Indicate the exam window, at least 48 hours.

Have a Backup Plan

It is highly recommended to have a backup or an alternative arrangement for students who can’t use online proctoring. Students will need to have a high-speed internet connection, a webcam (internal or external), a Windows or Apple Operating System, a government issued photo ID, and access to a private well-lit room. You will also want to have a backup in the event that proctoring is not available, either due to capacity issues or tech issues.  

2 weeks before the exam: Send a Reminder to Students

Remind students to complete the proctoring profile setup (view the ProctorU Guide for specific information) and “self-schedule” their online exam within the window provided. 

Send a message (email, announcement, etc.)

Include a quiz question like the following:

Have you reviewed the online proctoring page on what to expect for test takers and completed your technology check? (note: “No” is not an option. Please stop now and visit the instructions.) -Yes, I have and I can meet the technology system and space requirements. -Yes, I have, but I don’t think I can meet the systems or space requirements -- I have submitted my name and email on this form <provide link> to request alternate accommodations.

1 week before the exam: Send a Final Reminder

Remind students to schedule their exam at least 72 hours in advance.

During the Exam: Monitor and Review Reports

  • Watch for communication from students requesting accommodations or an alternative exam.

  • Hold the exam make up or provide an alternative assessment.

  • Field any reports and flags from the proctoring service.


Create a Test-Taker Account

  1. Go to the UC San Diego ProctorU Portal
  2. Click Signup at the top.
  3. Select Test-Taker.
  4. You must use your email address to sign up.
  5. Complete the required fields to create your account.

Schedule Your Exam Time

After creating an account, find your course and select the date and time you'd like to take your exam. 
You must schedule your exam at least 72 hours in advance.

Test Your Equipment

Plan ahead. Test your equipment early and allow enough time for adjustment if needed.

Contact your instructor if you require accommodations or need an alternative arrangement.

 Go to ProctorU's TEST IT OUT site to pre-check your equipment.

Computer with > Windows Vista or > Mac OS X 10.5
Webcam (minimum 640x480 resolution)
Highspeed internet (recommended 1.5 Mbps)
A functioning microphone (some web cameras have them built in)
A compatible browser: Google Chrome (preferred) or Mozilla Firefox

Google Chromebooks
Tablets (Nexus, iPad, Tab, Note, etc.)
Linux operating systems
Windows 10 in S mode or Surface RT
No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam

Prepare for Your Exam

View the Exam Readiness Guide

  1. Reboot your computer before connecting
  2. Save and close all third-party applications
  3. Open a fresh instance of Google Chrome
  4. Be in a private, well-lit room
  5. Clear your workspace of clutter
  6. Have your government issued photo I.D. ready
  7. Have a mobile phone with front-facing camera or small compact mirror ready
  8. No non-religious head coverings
Allow 15 minutes to set up.
When you are ready to take your exam at the scheduled time, login to the UC San Diego ProctorU Portal before starting your exam.
If your exam is in a learning management system (Canvas, Coursera, EdX, Moodle), make sure you know your login credentials ahead of time. 

Support Services

Need Help?

ProctorU's Help Center

Submit a Help Request

Frequently Asked Questions

Get Live Support Immediately:

  1. Log in to your ProctorU account.
  2. Look for the Chat Now button in the lower right corner of the screen.
  3. Fill out the form and you will be connected with a chat support specialist. Or Start a Live Chat Now.
For more information on ProctorU, contact the Digital Learning Hub.